Refund and Returns Policy
At GenZ Decor, we want you to receive your order in the condition you expect. If there is a genuine issue with your order, our team will do its best to resolve it fairly and quickly.
Please read the policy below before requesting a return, replacement, or refund.
1. Damaged or Defective Products
If your product arrives damaged, broken, or defective, please contact us within 3 days of delivery.
To process your claim, you must provide:
- Your order number
- Clear photos of the damaged or defective product
- Photos of the outer packaging
- An unboxing video, where available
Once your claim has been reviewed and approved, we may offer a replacement, exchange, store credit, or refund, depending on the situation.
Claims submitted after the stated period may not be accepted.
2. Wrong Product Received
If you receive a product different from the item you ordered, please contact us within 3 days of delivery.
Send us your order details along with clear photos of the item received. Once verified, we will arrange an appropriate replacement or solution.
If the mistake was made by GenZ Decor, you will not be charged additional delivery costs for the replacement.
3. Change of Mind
We do not normally accept returns or refunds simply because you:
- Changed your mind
- No longer want the product
- Ordered the wrong product
- Selected the wrong option or variant
- Expected a different size, color, or appearance despite the product information being clearly shown
Please review all product photos, descriptions, measurements, and specifications carefully before placing your order.
4. Minor Color or Finishing Differences
Product colors may appear slightly different depending on lighting, photography, screen brightness, or display settings.
Some products, particularly 3D-printed or specially manufactured decor items, may also have minor finishing variations.
These minor differences are not considered defects and are generally not eligible for refund or replacement.
5. Return Eligibility
Where a return has been approved, the product must:
- Be unused and in its original condition
- Include all accessories, parts, and packaging
- Not be damaged due to misuse or mishandling
- Be returned according to the instructions provided by our support team
Products returned without prior approval may not be accepted.
6. Products Not Eligible for Return or Refund
A return, replacement, or refund may be refused if:
- The product was damaged after delivery
- The item has been used improperly
- Parts, accessories, or original packaging are missing
- The customer provided an incorrect or incomplete delivery address
- The issue is caused by normal wear and tear
- The product has been modified, repaired, or tampered with
- The return request is submitted outside the eligible claim period
- The product matches the description and images but the customer simply no longer wants it
7. Return Shipping Charges
If the return is required because we sent the wrong, damaged, or defective item, GenZ Decor will determine the appropriate return or replacement arrangement.
For any approved return that is not caused by an error from our side, shipping or courier charges may be the customer’s responsibility.
8. Refund Processing
Once an approved returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed using an available payment method.
Please note that banks, payment providers, or other financial services may require additional time to reflect the refunded amount in your account.
Original delivery charges may be non-refundable unless the order issue occurred due to an error from our side.
9. Cash on Delivery Orders
For Cash on Delivery orders, approved refunds cannot normally be issued in cash through the courier.
Our support team may request your bank account, Easypaisa, JazzCash, or another suitable payment method to process an approved refund.
10. Order Cancellation
Orders may only be cancelled before they have been dispatched.
Once your order has been handed over to the courier, cancellation may no longer be possible.
If you need to cancel an order, contact us as soon as possible after placing it.
11. Refused or Unaccepted Deliveries
Customers are requested to provide accurate contact and delivery information and remain available to receive their orders.
Repeated refusal of confirmed Cash on Delivery orders or intentionally providing incorrect information may result in future orders being restricted or requiring advance payment.
12. How to Request a Return, Replacement, or Refund
To submit a claim, contact GenZ Decor Customer Support and provide:
Order Number:
Customer Name:
Reason for Claim:
Photos/Videos of the Product:
Photos of Packaging, if applicable:
Please do not send a product back without first contacting us and receiving return instructions.
Contact Us
If you have any questions regarding your order, refund, return, or replacement, please contact us through the customer support details provided on:
GenZDecor.pk
Our team will review your request and assist you according to the terms outlined above.
GenZ Decor reserves the right to review each claim individually and reject claims involving misuse, fraudulent activity, incomplete evidence, or violations of this policy.